Ledger.com/Start® | Getting started - Support
Welcome — concise orientation
This support-oriented presentation walks you through the essential steps of setting up your Ledger device, securing recovery data, performing your first transactions, and troubleshooting common issues. Language is written in fresh, easy-to-follow phrases to make the process friendly for first-time users.
How to use this page
Follow sections in order for a linear onboarding. Use the sidebar for quick navigation. Each major step includes a checklist, visual cues, and a short troubleshooting block for common mistakes.
Quick start checklist
- Unbox your Ledger device
- Install Ledger Live
- Create and back up your recovery phrase
- Connect to a secure computer
H1 — Before you begin
Preparation reduces errors. Verify package integrity, check that your device is sealed, and download Ledger Live only from the official site. Choose a quiet, private place for setup so you can write down recovery words without interruption.
What to have ready
- Device and USB cable
- Paper and pen (or a metal backup)
- Computer or mobile with internet connection
- Patience and time — plan for 20–40 minutes
Note
Ledger never asks for your recovery phrase—if anyone requests it, treat it as a direct scam attempt and stop interaction immediately.
H2 — Setting up Ledger Live
Ledger Live is the companion app that helps you manage accounts, check balances, and install apps on your device. Install it from the official Ledger website and ensure your computer is free from obvious malware.
Installation steps
- Visit the official Ledger Start page.
- Download the Ledger Live installer matching your OS.
- Run the installer and follow prompts.
- Open Ledger Live and choose "Set up as new device" or "Restore device" as needed.
Troubleshooting installation
If the installer fails, check your firewall and system permissions. On mobile, ensure the Ledger Live app is updated through your app store.
H3 — Creating your device identity
When you create a new wallet, your Ledger device will generate a recovery phrase—this is the sole backup of your keys. Write it down in order and keep it hidden. If your device supports a PIN, choose a PIN you can remember but that is not easily guessed.
PIN best practices
Use a 4–8 digit PIN with non-sequential numbers. Avoid birthdays or obvious combinations. If a device allows retry lockout, that helps prevent brute-force attacks.
Common question
"Can I store my recovery phrase digitally?" — No. Storing it in plaintext, on cloud drives, or photos increases theft risk.
H4 — Backups and redundancy
Keep at least two separate backups in different physical locations. Options include paper stored in a safe, bank safety deposit boxes, or metal plates designed for seed storage. Test your backups by restoring to a spare device before relying on them fully.
Advanced backup ideas
- Split the seed using secret-sharing techniques (for advanced users)
- Use a multi-signature setup for shared custody
- Combine physical and offsite storage for resilience
H5 — Making your first transaction
Start with a small amount to get comfortable. To receive funds, open Ledger Live, create an account for the currency, and copy the displayed receive address. To send, enter the recipient address, amount, set the network fees, and confirm the details on the device.
Verification steps
- Confirm the address on your computer matches the device screen
- Check network selection (e.g., Ethereum vs. ERC-20 tokens)
- Approve the transaction using the device buttons
If something goes wrong
If the transaction fails or shows an unexpected balance, disconnect, and re-open Ledger Live. Check blockchain explorers with the transaction ID to diagnose status.
Support — common issues & fixes
Device not recognized
Try a different USB cable, use a different USB port, update Ledger Live, and make sure device firmware is current. On mobile, ensure OTG support is enabled if required.
Forgot PIN
If you forget the PIN, you can reset the device and restore from your recovery phrase. This will erase local data — only restore if you have your seed.
Suspicious request
Never enter your recovery phrase into a website or provide it to customer support. Ledger support will never ask for your seed.
Deep dive — privacy and hygiene
Minimize phishable surfaces: use unique email addresses for crypto services, enable two-factor authentication (prefer hardware keys), and keep software updated. Consider using separate wallets for daily spending and long-term storage.
Address reuse
Avoid reusing addresses when privacy is important. Many wallets generate a new receive address per incoming transaction to reduce traceability.
Glossary — short, clear
Account
An accounting identity in Ledger Live that tracks asset balances for a particular blockchain.
App
Small software loaded onto the Ledger device that enables management of a particular coin or token.
Firmware
Software that controls the device's hardware. Keep firmware up to date for security fixes.
Policies & legal
Ledger is a hardware and software provider; compliance, taxes, and legal obligations depend on your jurisdiction. Use local professional advice for tax treatment of crypto transactions.
Next steps & learning
Once comfortable with handling a device, explore advanced features: staking, dApps, and multi-signature solutions. Continue learning through official guides, community resources, and cautious experimentation.
Practice sandbox
Create a test account and use small amounts on different networks to become familiar with fees, confirmations, and token interactions.
Conclusion
Secure setup and calm, repeatable habits are the foundation of safe crypto ownership. Treat your recovery phrase as the single source of truth, and never rush security steps for convenience.